The delivery of our orders are ensured by the services of DHL Express.
So Natural Beauty shall not be responsible, and may not be held responsible, if customs charges (administrative charges and taxes) or other fees have to be applied in the country of delivery.
|Country||Shipping costs||Free shipping from|
|Belgium||5 €||75 €|
|9 €||100 €|
| Andorra Austria
Cyprus Czech Republic
S. Marino Slovakia
|12 €||125 €|
|Rest of the world||30 €||N/A|
The customer has a period of 14 clear days in which to exercise his/her right of withdrawal, without having to explain the reasons or pay any penalty amounts other than the costs of return postage.
This period starts to run from delivery of the order, and the customer exercises this right by returning the still new products (not opened and/or not used), at his/her own expense, together with the order number, to the following address: So Natural Beauty, rue des Perce-Neige 11, 7190 Ecaussinnes (Belgium).
When the 14-days period ends on a Saturday, a Sunday, a bank holiday or a public holiday, it is extended to the first working day thereafter.
Products returned by the purchaser that are found to be incomplete or damaged will not be taken back. Product refunds will be made no later than 30 days after the company So Natural Beauty has taken receipt of the products in question. The refund will be processed using the same payment method chosen by the customer when the order was placed.
Please note that if the total amount of the products of the final order, does not count towards the free delivery costs, these will be deducted from the reimbursement of the returned products.