SHIPPING AND RETURN

SHIPPING

From the confirmation of your order, we prepare your package with care within 1 to 3 working days.

In order to offer you a flexible delivery service, we work with several carriers:

Mondial Relay:
- delivery in a pick up point (except in Italy and The Netherlands: at home),
- shipping by the road network.

Bpost:
- home delivery,
- shipping by the road network.

DHL Express:
- home delivery,
- shipping by air (this is the fastest delivery).

You will find below the summary table which shows these 3 delivery options according to your country.
When ordering, you can choose the one that suits you best.

CARRIER COST FREE SHIPPING FROM
ANDORRA DHL Express 12 € 150 €
AUSTRIA DHL Express 8,90 € 150 €
BELGIUM Mondial Relay 2,90 € 50 €
Bpost 3,90 € 85 €
DHL Express 6,50 € 95 €
BULGARIA DHL Express 8,90 € 150 €
CANADA DHL Express 15,90 € - - -
CHINA DHL Express 22,90 € - - -
CROATIA DHL Express 8,90 € 150 €
CYPRUS DHL Express 9,90 € 150 €
CZECH REPUBLIC DHL Express 8,90 € 150 €
DENMARK DHL Express 7,90 € 125 €
ESTONIA DHL Express 9,90 € 150 €
FINLAND DHL Express 9,90 € 150 €
FRANCE Mondial Relay 2,90 € 85 €
DHL Express 8,90 € 130 €
GERMANY Bpost 3,90 € 85 €
DHL Express 8,90 € 130 €
GREECE DHL Express 9,90 € 150 €
GUERNSEY DHL Express 12 € 150 €
HUNGARY DHL Express 8,90 € 150 €
IRELAND DHL Express 8,90 € 150 €
ITALY Mondial Relay 7,90 € 125 €
DHL Express 9,90 € 150 €
LATVIA DHL Express 9,90 € 150 €
LITHUANIA DHL Express 9,90 € 150 €
LUXEMBURG Mondial Relay 2,90 € 50 €
Bpost 3,90 € 85 €
DHL Express 6,50 € 95 €
MALTA DHL Express 9,90 € 150 €
MONACO DHL Express 12 € 150 €
NETHERLANDS Mondial Relay 2,90 € 75 €
Bpost 3,90 € 85 €
DHL Express 8,90 € 130 €
NORWAY DHL Express 12 € 150 €
POLAND DHL Express 8,90 € 150 €
PORTUGAL DHL Parcel 9,90 € 95 €
DHL Express 11,50 € 125 €
ROUMANIA DHL Express 8,90 € 150 €
SLOVAKIA DHL Express 8,90 € 150 €
SLOVENIA DHL Express 8,90 € 150 €
SPAIN Mondial Relay 4,90 € 95 €
DHL Express 8,90 € 150 €
SWEDEN DHL Express 8,90 € 150 €
SWITZERLAND DHL Express 12 € 150 €
UK DHL Express 15 € 150 €
USA DHL Express 15,90 € - - -
REST OF THE WORLD DHL Express 29 € - - -
ATTENTION: during busy periods (Black Friday, sales or Christmas), delivery times may be extended. Moreover, it should happen that we do not ship your orders with Mondial Relay during this period, due to the delays that this carrier can incounter.


So Natural Beauty shall not be responsible, and may not be held responsible, if customs charges or other fees have to be applied in the country of delivery.

RETURNS

The customer has a period of 14 clear days in which to exercise his/her right of withdrawal. This period starts to run from delivery of the order, and the customer exercises this right by returning the still new products (not opened and/or not used), at his/her own expense, together with the order number, to the following address: So Natural Beauty, rue des Perce-Neige 11, 7190 Ecaussinnes (Belgium). When the 14-days period ends on a Saturday, a Sunday, a bank holiday or a public holiday, it is extended to the first working day thereafter. Products returned by the purchaser that are found to be incomplete or damaged will not be refunded. Product refunds will be made no later than 30 days after the company So Natural Beauty has taken receipt of the products in question. The refund will be processed using the same payment method chosen by the customer when the order was placed.

Please note that if the total amount of the products of the final order, does not count towards the free delivery costs, these will be deducted from the reimbursement of the returned products.

Congratulation, a 1€ voucher has just been generated for you.

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