SHIPPING AND RETURN

SHIPPING

From the confirmation of your order, we prepare your package with care within 1 to 3 working days.

In order to offer you a flexible delivery service, we work with several carriers:

Mondial Relay:
- delivery in a pick up point (except in Italy and The Netherlands: at home),
- shipping by the road network.

DHL Parcel:
- home delivery (except in the United Kingdom: in a pick up point),
- shipping by the road network.

DHL Express:
- home delivery,
- shipping by air (this is the fastest delivery).

You will find below the summary table which shows these 3 delivery options according to your country.
When ordering, you can choose the one that suits you best.

CARRIER COST FREE SHIPPING FROM
ANDORRA DHL Express 12 € 125 €
AUSTRIA DHL Parcel 6,90 € 95 €
DHL Express 14,90 € 130 €
BELGIUM Mondial Relay 3,50 € 50 €
DHL Parcel 5 € 75 €
BULGARIA DHL Parcel 9,90 € 125 €
DHL Express 14,90 € 150 €
CANADA DHL Express 15,90 € - - -
CHINA DHL Express 22,90 € - - -
CROATIA DHL Parcel 7,90 € 95 €
DHL Express 14,90 € 130 €
CYPRUS DHL Express 12 € 125 €
CZECH REPUBLIC DHL Parcel 6,90 € 95 €
DHL Express 13,90 € 130 €
DENMARK DHL Parcel 7,90 € 95 €
DHL Express 12,90 € 130 €
ESTONIA DHL Parcel 9,90 € 125 €
DHL Express 14,90 € 150 €
FINLAND DHL Express 12 € 125 €
FRANCE Mondial Relay 3,90 € 85 €
DHL Express 10,90 € 125 €
GERMANY DHL Parcel 4,90 € 85 €
DHL Express 10,90 € 125 €
GREECE DHL Parcel 9,90 € 95 €
DHL Express 13,90 € 130 €
GUERNSEY DHL Express 12 € 125 €
HUNGARY DHL Parcel 8,90 € 125 €
DHL Express 13,90 € 150 €
INDIA DHL Express 12,90 € - - -
IRELAND DHL Parcel 7,90 € 95 €
DHL Express 13,90 € 130 €
ITALY Mondial Relay 9,90 € 95 €
DHL Express 12,90 € 130 €
LATVIA DHL Parcel 9,90 € 125 €
DHL Express 13,90 € 150 €
LITHUANIA DHL Parcel 9,90 € 125 €
DHL Express 13,90 € 150 €
LUXEMBURG Mondial Relay 3,50 € 50 €
DHL Parcel 5,90 € 75 €
DHL Express 12,90 € 100 €
MALTA DHL Express 12 € 125 €
MONACO DHL Express 12,90 € 125 €
NETHERLANDS Mondial Relay 3,90 € 75 €
DHL Parcel 5,90 € 100 €
DHL Express 12,90 € 125 €
NORWAY DHL Express 12 € 125 €
POLAND DHL Parcel 6,90 € 95 €
DHL Express 13,90 € 130 €
PORTUGAL DHL Parcel 9,90 € 95 €
DHL Express 13,90 € 130 €
ROUMANIA DHL Parcel 7,90 € 95 €
DHL Express 13,90 € 130 €
SLOVAKIA DHL Parcel 8,90 € 95 €
DHL Express 13,90 € 130 €
SLOVENIA DHL Parcel 8,90 € 95 €
DHL Express 13,90 € 130 €
SPAIN Mondial Relay 7,90 € 95 €
DHL Express 13,90 € 130 €
SWEDEN DHL Parcel 7,90 € 95 €
DHL Express 13,90 € 130 €
SWITZERLAND DHL Express 12 € 125 €
UK DHL Parcel 5,90 € 85 €
DHL Express 12,90 € 125 €
USA DHL Express 15,90 € - - -
REST OF THE WORLD DHL Express 29 € - - -

ATTENTION: during busy periods (Black Friday, sales or Christmas), delivery times may be extended. Moreover, it should happen that we do not ship your orders with Mondial Relay during this period, due to the delays that this carrier can incounter.

So Natural Beauty shall not be responsible, and may not be held responsible, if customs charges or other fees have to be applied in the country of delivery.

RETURNS

The customer has a period of 14 clear days in which to exercise his/her right of withdrawal. This period starts to run from delivery of the order, and the customer exercises this right by returning the still new products (not opened and/or not used), at his/her own expense, together with the order number, to the following address: So Natural Beauty, rue des Perce-Neige 11, 7190 Ecaussinnes (Belgium). When the 14-days period ends on a Saturday, a Sunday, a bank holiday or a public holiday, it is extended to the first working day thereafter. Products returned by the purchaser that are found to be incomplete or damaged will not be refunded. Product refunds will be made no later than 30 days after the company So Natural Beauty has taken receipt of the products in question. The refund will be processed using the same payment method chosen by the customer when the order was placed.

Please note that if the total amount of the products of the final order, does not count towards the free delivery costs, these will be deducted from the reimbursement of the returned products.

Congratulation, a 1€ voucher has just been generated for you.

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