SHIPPING AND RETURN

SHIPPING

From the confirmation of your order, we prepare your package with care within 1 to 3 working days.

In order to offer you a flexible delivery service, we work with 2 carriers:

Mondial Relay:
- delivery in a pick up point or at home,
- shipping by the road network.

DHL Express:
- home delivery,
- shipping by air (this is the fastest delivery).

You will find below the summary table which shows these delivery options according to your country.
When ordering, you can choose the one that suits you best.

Carrier Price Free shipping from
AUSTRIA DHL Express 14 € 150 €
BELGIUM Mondial Relay 2,90 € 50 €
  Mondial Relay at home (Bpost) 3,90 € 85 €
  DHL Express 9,50 € 95 €
BULGARIA DHL Express 14 € 150 €
CROATIA DHL Express 14 € 150 €
CYPRUS DHL Express 14 € 150 €
CZECH REPUBLIC DHL Express 14 € 150 €
DENMARK DHL Express 12 € 130 €
ESTONIA DHL Express 14 € 150 €
FINLAND DHL Express 14 € 150 €
FRANCE Mondial Relay 2,90 € 85 €
  DHL Express 12 € 130 €
GERMANY Mondial relay (Hermes) 2,90 € 75 €
  Mondial Relay at home (Hermes) 3,90 € 85 €
  DHL Express 12 € 130 €
GREECE DHL Express 14 € 150 €
GUERNSEY DHL Express 19,90 € 150 €
HUNGARY DHL Express 14 € 150 €
IRELAND DHL Express 14 € 150 €
ITALY DHL Express 14 € 150 €
LATVIA DHL Express 14 € 150 €
LITHUANIA DHL Express 14 € 150 €
LUXEMBURG Mondial Relay 2,90 € 50 €
  Mondial Relay at home (LUX DC postal) 3,90 € 85 €
  DHL Express 9,50 € 95 €
MALTA DHL Express 14 € 150 €
MONACO DHL Express 19,90 € 150 €
NETHERLANDS Mondial Relay 2,90 € 75 €
  Mondial Relay at home (Post NL) 3,90 € 85 €
  DHL Express 12 € 130 €
NORWAY DHL Express 19,90 € 150 €
POLAND DHL Express 14 € 150 €
PORTUGAL Mondial Relay 3,90 € 85 €
  Mondial Relay at home (Correos) 4,90 € 95 €
  DHL Express 14 € 150 €
ROUMANIA DHL Express 14 € 150 €
SLOVAKIA DHL Express 14 € 150 €
SLOVENIA DHL Express 14 € 150 €
SPAIN Mondial Relay 3,90 € 85 €
  Mondial Relay at home (Correos) 4,90 € 95 €
  DHL Express 14 € 150 €
SWEDEN DHL Express 14 € 150 €
SWITZERLAND DHL Express 19,90 € 150 €
UK DHL Express 19,90 € 150 €
REST OF THE WORLD DHL Express 35 € - - -

Attention: during busy periods (Black Friday, promo code, sales, holidays), delivery times may be extended.

So Natural Beauty shall not be responsible, and may not be held responsible, if customs charges or other fees have to be applied in the country of delivery.

RETURNS

The customer has a period of 14 clear days in which to exercise his/her right of withdrawal. This period starts to run from delivery of the order, and the customer exercises this right by returning the still new products (not opened and/or not used), at his/her own expense, together with the order number, to the following address: So Natural Beauty, rue des Perce-Neige 11, 7190 Ecaussinnes (Belgium). When the 14-days period ends on a Saturday, a Sunday, a bank holiday or a public holiday, it is extended to the first working day thereafter. Products returned by the purchaser that are found to be incomplete or damaged will not be refunded. Product refunds will be made no later than 30 days after the company So Natural Beauty has taken receipt of the products in question. The refund will be processed using the same payment method chosen by the customer when the order was placed.

Please note that if the total amount of the products of the final order, does not count towards the free delivery costs, these will be deducted from the reimbursement of the returned products.

Congratulation, a 1€ voucher has just been generated for you.

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